Citizen Checkers

Leadership from lived experience

Citizen Checkers CIC

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone

07866467567

Email

kate@citizencheckers.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Health information (including dietary requirements, allergies and health conditions)
  • Health and safety information
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

  • Racial or ethnic origin
  • Health information

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

We also collect or use the following information for the operation of customer accounts and guarantees:

  • Racial or ethnic origin
  • Health information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Racial or ethnic origin
  • Trade union membership
  • Health information

We collect or use the following information for research or archiving purposes:

  • Names and contact details
  • Location data
  • Recorded images, such as photos or videos
  • Call recordings
  • Personal information used for administration of research
  • Personal information used for the purpose of research
  • Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin
  • Health information

We collect or use the following information to comply with legal requirements:

  • Health and safety information

We also collect or use the following information to comply with legal requirements:

  • Racial or ethnic origin
  • Health information

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • Citizen Checkers CIC collects personal information to facilitate the accurate and efficient provision of our services and goods. The collection and processing of this data are necessary to improve customer experience, and ensure effective communication. We are committed to protecting your privacy and handling your personal information with the highest standards of security and confidentiality, in compliance with applicable data protection laws.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • Citizen Checkers CIC collects personal information to effectively operate customer accounts and provide guarantees. This information is necessary to verify identity, manage account activities, and fulfill our service commitments. By collecting and processing this data, we ensure the accurate and secure administration of accounts, as well as the delivery of reliable guarantees. We are dedicated to protecting your privacy and adhering to all applicable data protection regulations, ensuring that your personal information is handled with the utmost security and confidentiality.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Consent
  • Contract
  • Legal obligation
  • Vital interests

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • Citizen Checkers CIC collects personal information for legitimate purposes of researching and archiving information. This data is essential to conduct comprehensive research, analyse trends, and preserve historical records, enabling us to improve our services and contribute to valuable insights within our field. All personal information is handled with strict adherence to data protection laws, ensuring confidentiality, security, and respect for privacy. Our commitment is to use this information responsibly and ethically in support of our organisational goals and societal contributions.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • Citizen Checkers CIC collects personal information to comply with legal requirements. This data collection is necessary to fulfil our obligations under applicable laws and regulations, including those related to record-keeping, reporting, and compliance with government requests. By collecting and processing personal information, we ensure that our operations are lawful and transparent. We are committed to protecting your privacy and handling your data with the utmost security and confidentiality, in accordance with all relevant legal standards.
  • Vital interests

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • Citizen Checkers CIC collects personal information for legitimate recruitment purposes. This information is necessary to evaluate candidates’ qualifications, verify credentials, and make informed hiring decisions. By collecting and processing personal data during the recruitment process, we ensure that we select the most suitable candidates for our organisation. We are committed to protecting your privacy and handling your personal information with the highest standards of security and confidentiality, in compliance with applicable data protection laws.
  • Vital interests

Where we get personal information from

  • People directly
  • Health care providers
  • Councils and other public sector organisations
  • Previous employers

How long we keep information

Peerled.Training  Privacy Policy

Peer led training, Count house, Balleswidden, St Just. TR19 7RY

We will be collecting names and email addresses of our clients or end users and the names and email addresses of  our clients supporters.

We will be getting this data direct form the clients or from provider organisations that are supporting the end users . In some cases the data will be inputted by their supporters but not held for them for our purposes.

We will be using the information to contact our clients for legitimate  reasons via email and for inputting onto certificate that is received by our clients.

We will only be collected and using data on a lawful basis, for legitimate interests and where relevant.

Our lawful Basis’ for keeping this information is as follows;

(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).

(e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

Peer Led Training  will not be sharing people’s information with other parties.

Peer Led Training  will hold this information for a maximum of 5 years and delete securely in the following way.

Can you input something here

Citizen Checkers CIC Data Retention Schedule

1. Personal Information for Service Provision

  • Data Types: Names, addresses, contact details, service usage details
  • Retention Period: 7 years from the date of last service provision
  • Reason: To support customer service, dispute resolution, and compliance with legal obligations

2. Customer Account Information

  • Data Types: Account numbers, transaction history, communication records
  • Retention Period: 7 years from account closure
  • Reason: For financial reporting, audits, and compliance with legal requirements

3. Guarantee and Warranty Information

  • Data Types: Customer names, product/service details, guarantee/warranty terms
  • Retention Period: Duration of the guarantee/warranty period plus 2 years
  • Reason: To honour guarantees/warranties and handle any related claims

4. Research and Archival Data

  • Data Types: Survey responses, historical records, research findings
  • Retention Period: Indefinite, subject to periodic review
  • Reason: To support long-term research, trend analysis, and historical archiving

5. Legal Compliance Data

  • Data Types: Records of legal compliance, regulatory filings, audit trails
  • Retention Period: 7 years or as required by specific laws/regulations
  • Reason: To ensure compliance with legal and regulatory obligations

6. Recruitment Information

  • Data Types: CVs, application forms, interview notes, background checks
  • Retention Period: 1 year from the conclusion of the recruitment process for unsuccessful candidates; 7 years from the end of employment for successful candidates
  • Reason: For future reference in recruitment, dispute resolution, and compliance with employment laws

7. Financial Records

  • Data Types: Invoices, payment records, financial statements
  • Retention Period: 7 years from the end of the financial year
  • Reason: To comply with accounting standards and tax regulations

8. Communication Records

  • Data Types: Emails, letters, chat logs, call recordings
  • Retention Period: 2 years from the date of communication
  • Reason: To support customer service, dispute resolution, and operational record-keeping

9. Consent Records

  • Data Types: Consent forms, preference settings, opt-in/opt-out records
  • Retention Period: Duration of the relationship with the individual plus 2 years
  • Reason: To demonstrate compliance with data protection laws and manage consent preferences

10. Employee Records

  • Data Types: Personal details, employment contracts, performance reviews
  • Retention Period: 7 years from the end of employment
  • Reason: For HR management, legal compliance, and reference purposes

All data retention periods are subject to periodic review and may be adjusted to comply with new legal requirements or business needs. Citizen Checkers CIC is committed to ensuring that personal information is securely deleted or anonymised once it is no longer needed for the purposes for which it was collected.

Who we share information with

Other organisations

  • Insurance companies
  • Organisations we need to share information with for safeguarding reasons
  • Relevant regulatory authorities
  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with
  • Publicly on our website, social media or other marketing and information media (where appropriate)
  • Other relevant third parties:
    • Statutory Bodies where relivant and with permission

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

24 May 2024